If you’re not completely satisfied with your purchase, we want to know why (so we can do better) and work with you until you’re happy with your shopping experience. With that in mind, here’s our refund / exchange policy:

We’ll provide an item of equal value to you if the original item was broken, damaged, or lost during shipping.
If you want to return an item, please contact us for authorization to do so and to provide us with feedback. Only unopened bottles can be returned for a refund, and you will be responsible for shipping.

Returns are accepted if the product(s) is in its original packaging and has not been used, opened or damaged. The return must come with proof of purchase, such as a copy of your invoice, that we sent with your order. We must receive the returned product(s) within 7 calendar days after the package has been delivered, according to the delivery tracker. You are responsible for shipping charges to return the product(s) to us.

Have a different issue? Again, please contact us directly so we can work out a solution.
For all requests for refunds or exchanges, please contact customerservice@missessiesbbq.com

HOW DO I RETURN MY ORDER?
First, please contact us by email – at customerservice@missessiesbbq.com – to make arrangements for a return, as return authorizations are required. Next please package your order carefully, as returns are void if the product arrives back to us damaged. (We suggest shipping products back via USPS Priority Mail – as there is a certain amount of postal insurance that comes automatically!) Lastly, please include proof of purchase – such as a copy of your receipt, and mail the package to:

Miss Essie’s BBQ, LLC
6064 S. 300 W. Ste. #11
Murray, Utah 84107
ATTN: Returns